[Company Name], registered under number [Registration Number] at [Registered Address], operating under the brand name Dreamart 3D, is committed to delivering high-quality digital products and ensuring that every customer is satisfied with their purchase.
Customers who experience any issues with an item purchased are advised to notify the company within 30 calendar days from the date of purchase.
Eligibility for a Refund
To qualify for a refund, your request must be based on one of the following circumstances:
- The delivered product is materially different from its description or the preview images displayed on our Website.
- Essential elements of the product — including core model components, details, textures, or files — are missing, except where limitations are due to inherent restrictions of certain file exchange formats.
- A misunderstanding occurred in which the product was assumed to be a physical object, while in fact it is a digital file that has not yet been downloaded.
How to Request a Refund
When submitting your refund request, please include:
- Your order or purchase reference number,
- A clear and detailed description of the issue encountered,
- The name of the software used and the file formats involved.
Once your request is received, we will review it and aim to respond within seven (7) business days.
After Approval
If your refund request is approved, you agree to permanently delete all copies of the purchased product files in your possession and not to retain, distribute, or otherwise use them in any form.
Our Commitment
Your satisfaction matters to us. We are dedicated to addressing concerns related to the quality of our products quickly and effectively. We strive to provide outstanding customer service and to resolve any issues you may face in a fair and transparent manner.
If you require additional information or assistance with the refund process, please reach out using the contact details below.
Contact Information
Email: info@dreamart3d.com
Website: www.dreamart3d.com/contacts
